Terms & Conditions - School Holiday Program

General Conditions

Drop off is any time from 9.45am to 10am. Pick up is between 12.15pm to 12:30pm. We do not charge a late fee but please ensure you are on time.
We provide a small snack and drink refreshment during the day. You may bring a water bottle for your child but please ensure it is labelled with your child’s name.
The activities are generally suitable for children aged 6.5 years and above. We cannot provide a refund or credit if the child becomes upset and does not want to participate, and parents will be called to collect their child in this circumstance.
If your child is injured while with us and unable to participate for the rest of the day, we will follow appropriate first aid procedures and call the parent’s number that we have on file. All costs for medical services (other than basic first aid) will be at your expense.
We do not tolerate bullying or violence on our premises. If we are made aware that this is happening on our premises, we will call parents immediately.

If you need to cancel a day for any reason, a minimum of 48 hours’ notice is required. A credit of 80% can be issued, with a 20% admin fee being incurred with all cancellations.
Bookings cancelled with less than 48 hours’ notice will incur 100% of the fee, therefore no credit will be applied unless:
For an unexpected medical condition or illness, please immediately send an email to letscraftkids@ouotlook.com along with the medical certificate. We can then provide a credit.
All credits issued will only be valid for 6 months.
If you wish to change/transfer the date, a minimum requirement of 48 hour’s notice is needed to reschedule.
No credit will apply for no-shows, or children who no longer wish to participate and go home early.
We cannot accept any NSW vouchers towards our School Holiday Program.
We do not provide refunds for cancellations of any reason.

It is recommended that your child wear comfortable clothes they can move around in e.g., T-shirt, shorts, leggings etc. If your child is prone to accidents, please be sure to pack a spare pair of undies and pants.